We take pride in supplying top grade used and new parts. In the rare event of a concern with a part purchased, below is the outline of our returns procedure. We also would like to point out that when it comes to reclaimed automotive parts we cannot offer big corporation like return policies that are applicable to new merchandise however we stand behind our products.
We spend great time and effort to present used and new parts accurately in our listed inventory. Our listings have above average number of pictures associated with the part and have complete make-model-year compatibility. with We can assure the buyer to expect courteous and reasonable experience when it comes to returns.
Returns are accepted for a period of 15 calendar days after tracking information shows delivered.
Buyer must fill out and submit our Return Merchandise Request. Once submitted we will review and respond to the request within 48 hours [Sundays excluded]
New parts must be returned in original packaging and unused or not installed on the vehicle. In other words the part must be in brand new condition in its original packaging.
Reclaimed/used parts must be returned with original packaging. Serial number of the part must match our listing.
Package damaged in transit: If part/s appears to have been damaged in transit/shipping, buyer must notify the carrier and also contact us in a reasonably expeditious time [48 hours of receiving the shipment]
Returns shipping is the responsibility of the buyer unless the reason for return was damage to the part while in transit/shipping.
Restocking charges of 15 percent apply to all used parts returned because the part was no longer needed or customer made an error in buying the part. New parts will be charged the same if the part has been removed from original packaging and/or been used.
Please contact us with questions or concerns with returns.